P S U Crisis Management & Training Group

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Educational Training and Professional Development




Relationships and Partnership Matter


P S U has a working relationships TRAINING FORCE USA to provide Agencies             with Top Rated Education and Professional Development.




P S U Training and Professional Development Classes


What Students Are Saying….



This training was spot on and addressed  much of what I was hoping for!”

Officer in St. Louis



I definitely plan to incorporate a lot of  this material in my new position.”

 Newly Promoted Sgt. from Texas


“Great Class! Instructor was very knowledgeable and made the class very interesting.”

Officer in Central Florida


“The Instructor – Tom Gillan obviously  cares about law enforcement and  wants officers to be                  knowledgeable and  safe.”

  Officer in Texas




“Very good class…Thank you for what you do. It’s clear you care about what you’re presenting                                      and the audience you are speaking to.”

Field Training Officer  –  South Carolina


“Tom is a top notch instructor who is very knowledgeable.  I have attended his classes several times.                          I really enjoy his classes and his style of teaching.”

A 22 Year Veteran of Law Enforcement in South Carolina

“This class was one of the most realistic and informative classes  I have attended. The instructor                                   was great from explaining the information, answering questions  and relating the subject to                                       real life cases. I would personally  recommend this class and instructor to all officers.” 

 Police Supervisor in Louisiana



Law Enforcement Agency Hosts Include:









Below You Will Find A Sample of The Educational Training       and Professional Development Classes We Offer:


Interpersonal and Communication Skills for Law Enforcement…                                             A Comprehensive Guide To Communication – Effective Honest and Open Communication and Customer Service

Despite the fact that effective and honest communication is at the core of skills for law enforcement many officers receive a limited amount of specific training on this import topic. In many cases, officers resort                to force when a few well chosen words and time may have addressed the issue at hand. Effective policing      occurs when officers and members of the public partner to create safer communities. Unfortunately, many agencies do not concentrate on training and evaluating officers’ interpersonal skills for example: Active listening, problem solving, persuasion and conflict resolution and management. This One-Day Class is      designed for law enforcement personnel and will equip officers with the knowledge and skills needed to effectively communicate while serving and protecting communities.


Building Leadership Competence and Coaching Tools and       Skills for First Line Supervisors 

About 20% of police officers advance their careers by testing for a promotional position. Most law       enforcement officers take a promotional test and if they pass They are put on a list to be promoted.                   Most of these newly promoted supervisors receive little or no training for their new position. This                     class explores the law enforcement profession and the important role a first line supervisor must fill                  and how to avoid mistakes when faced with challenges. Coaching is the process of equipping people                    with tools, knowledge, and opportunities they need to develop themselves to become more effective.                    The key to successful leadership is influence not authority.



De-Escalation and Crisis Intervention Skills for Officer Safety

 Today Law Enforcement Officers come in contact with people in crisis and suffering from mental health      issues. This inter-active class will help students understand how stress and conflict can affect the thought process and your decision-making abilities. Topics will include the importance of building trust in the community, working with the homeless population, and returning veterans dealing with PTSD.     Communication and Active Listening Skills can help avoid the use of force in many cases. This class         promotes the importance of developing relationships between law enforcement, mental health           professionals and the community.




Cultural Competency for Law Enforcement… Serving With  Honor and Integrity in the 21st Century

Law Enforcement has a history in dealing with and serving diverse communities. In our current culture,      there’s a lot of conversation about diversity, equality, equity, inclusion, trust and respect. Cultural      Competence is defined as “the ability of individuals and organizations to respond effectively and            respectfully to all people in a manner that recognizes, affirms, values and preserves the dignity of each individual.” This One-Day Class provides a real look at the Nobility of Service and Policing in the 21st        Century. Law Enforcement Agencies across the country are assessing and making appropriate changes                  to the way they provide services to diverse communities they serve. Smart Policing takes Responsibility, Dedication to Purpose, Accountability, Transparency, Personal Commitment and Effective Training. This ground-breaking class encourages law enforcement professionals to make changes in the way they serve           and protect the diverse communities they serve.




Officer Ambush Awareness Skills…Lessons Learned                  

During the past few years there has been an emerging trend in felonious officer deaths as a result of            ambush confrontations with individuals. Not every law enforcement encounter involves an officer involved shooting            and no officer is totally immune to ambushes. Officers must train to be alert and sharpen their situational awareness skills               on and off duty. With the increasing proportion of police murders being classified as ambushes, education must include              skills developed from lesson learned in the field. Officers must be prepared for the unexpected.


Psychological First Aid for Law Enforcement Wellness The  Reality of the Law Enforcement Profession

 The Facts are in and the costs are high…The class presents a first-hand look at the reality of the                              law enforcement profession. From stress to trauma…PTSD to officer suicide, “This job can kill you                     even if no one is shooting at you.”© Law Enforcement agencies across the country are recognizing                         the need to provide training programs and mental health services for officers. Education and programs           such as peer support and critical incident stress management are the keys that can help reduce the                    long-term effects of stress and trauma. From the battle- lines to the home-front, officers will be               encouraged by this class to develop a personal plan for resiliency and how to assist their co-workers                 when a crisis hits home.


In Harm’s Way: The Reality of Law Enforcement Profession

FACT:  More law enforcement officers die by their own hand than in the line-of-duty! Suicide is the         intentional taking of one’s life. Recent studies have revealed that a law enforcement officer takes their              own life about every 40 hours somewhere in America. But despite this numbers, many agencies don’t                have policies for awareness prevention, intervention programs or how to handle the aftermath of an              officer suicide. The IN HARM’S WAY Class was developed in 2001. Today many law enforcement        organizations and agencies are beginning to address the issue.  We will review cases and what fellow officers can do if the suspect an officer is suicidal. Provide ideas and  examples of successful programs that agencies have put in place to address officer suicide and how to deal with the aftermath.




Wearing The Badge Behind Bars: Addressing Correctional  Officer Wellness, Stress, Trauma, PTSD, Suicide and Safety

One of the greatest threats to correctional officer wellness involves the stress and trauma they face                           as a result of their occupation. With the known dangers, low pay, long hours, stress, and trauma,                              it is becoming difficult to hire and retain officers. Inmates today are more violent and carry an                                   “I don’t care attitude.” In providing the daily management of inmates and supervising offenders,                   officers face a wide array of stressors that, in many cases are unique to their profession. Stress can                    have significant negative consequences for correctional officers as it affects their health and well-being,           work performance, and their personal life. According to research, these consequences can decrease                    the safety of a correctional environment, create a liability for the agency, cause a high turnover of staff,          create poor performance, law suits and reduces the legitimacy of an organization in the eyes of the          employees and those they supervise.



 STALLING FOR TIME…Crisis/Hostage Negotiations Skills           for the First Officers on the Scene

This One-Day Class is designed for law enforcement patrol officers, correctional officers, and                          security personnel to acquaint them with the basic tenets of Crisis / Hostage Negotiation Skills.                                  A crisis situation can unfold very quickly when a patrol officer arrives on the scene. It may be                      necessary for the responding officer to communicate with the person in crisis. This can ‘buy or                               stall for time” until the Crisis/Hostage Negotiation Team arrives and gets into place. These skills  are                    not taught in the academy or during in-service training. In today’s stressful world, these skills can be                 used by the officer who finds themselves in an escalating crisis situation which demands immediate     assessment and response. Any situation can trigger a crisis in someone’s life. From a divorce and child       custody battle to a possible workplace violence issue. Added to the mix, are traumatized military personnel returning home from the war zone and people struggling with mental illness. Recently there have been  cases that hit too close to home such as negotiating with a fellow officer. By determining and conducting an appropriate response to situations involving people in crisis, the student will gain the knowledge and            hands-on skills needed to act tactically, logically, and compassionately working towards a successful outcome.


Photo by Jim MacMillan


 A Sensible and Comprehensive Response to Safety                        and Security for Places of    Worship

Shortly after the  Mother Emmanuel AME Church shooting in Charleston, South Carolina, we were                  called by the Charleston County Sheriff’s Office to develop a class for Places of Worship, Faith-Based Communities and Law Enforcement Personnel. Since that call, we have provided over 300 training                 classes nationwide. Safety and Security for Places of Worship is NOT ONLY about Violent Threats                         and Active Shooters…It’s much bigger than that. Places of Worship today must be prepared for a                    variety of threats and crisis situations, such as medical emergencies, domestic violence, child care         protection, sexual abuse, disruptive visitors, and preparing for a safe mission trip, just to name a few.          During this One-Day Class, participants will gain a better understanding of the need for church and             ministry safety and security. Students will learn about safety in the workplace, schools, day-care centers,         and places of  worship. They will learn about the importance of developing a safety and security plan                     and child protection policy for their organization. It is all about Prevention, Protection, Mitigation,               Response, and Recovery. This class is a great way to engage with the community.




Crisis Management For Places of Worship Preparing for the Unimaginable Developing an Emergency Operations Plan, Child Protection Policy and Safety and Security Ministry Team

 This One-Day Class is broken into two parts:

The Morning Session focuses on the Development of the Emergency Operations Plan and the Policy and Procedures for Safety and Security.

The Afternoon Session focuses on the development, recruitment and training of a Safety and Security        Ministry Team.





Keeping  Children Safe In An Uncertain World…                           Child Protection, Safety and Abuse Prevention


A Four Hour Class In-Person or On-Line

In today’s world, the ability to keep children safe from sex offenders has become one of the top priorities             for risk management professionals. The personal accounts of child abuse are heartbreaking and the          numbers of sexual crimes committed against children are staggering. Research continues to suggest                   that one in five children will be sexually abused during childhood and that most sex offenders commit          dozens of crimes before they are caught and prosecuted. This class was designed for teachers, day-care      workers, school counselors, Faith Leaders, Children Ministry Workers, Youth Pastors, Sports Coaches,       Library Personnel, Law Enforcement, and anyone responsible for providing activities and services for     children and youth.





Violence In The Workplace…Awareness, Prevention and the Aftermath

According to OSHA, some 2 million American workers are victims of workplace violence each year.            Violence in the workplace can strike anywhere, at any time and no one is immune. From an elementary         school to the college campus. From the office boardroom to the warehouse. From the mall to a              government building. Every business entity must look at assessments, prevention, intervention,              protection protocols, a zero-tolerance policy and a plan to cope with the aftermath…It’s all about                       being prepared.




The Realities of Human Trafficking in Your Communities              An Introduction to Modern Day Slavery

Human Trafficking is  a form of modern-day slavery and a crime against humanity. From force                            labor and domestic servitude to sex trafficking, victims are being forced to work for very little or                            no-pay and American youth are being forced into prostitution making Human Trafficking a very                  lucrative business and is the second largest criminal industry in the world. This One-Day Class is                 designed for Law Enforcement Personnel, including Patrol Officers, Detectives, School Resource               Officers, Victim Advocates and NGOs – Social Service Providers. The primary focus of this class is to             provide a clearer understanding of the origins, method of operations and indicators associated with                     all forms of Human Trafficking. This class will acquaint students with the importance of a victim-centered approach to the investigation, rescue of victims and the importance of a collaborative effort between law enforcement, social service providers and the criminal justice system to ensure a successful prosecution.






Half-Day / Four-Hour Classes

911 Operator/Dispatcher Wellness – Addressing Stress, Trauma, PTSD, and         Resiliency So You Don’t Come Unplugged ©

911 Operators/ Dispatchers perform a complex and stressful function. Operator/Dispatchers must                          be able to handle incoming calls dispatch officers, transfer calls to appropriate agencies, coordinate            multiple units, and record computer requests for field units. They must provide immediate emergency               care instructions to panicked, distressed and highly emotional callers and remain calm and reassuring.            The stress and trauma associated with this job can be overwhelming. This Four Hour / Half-Day class              offers strategies and solutions to cope with stress and trauma. They will be provided the tools and skills       needed to develop a personal plan for resiliency.






Haunted By Their Work  –  Crime Scene Investigators,             Victim Advocates, Judges, Prosecutors, Defense Attorneys,    Court Staff and  Jurors May Experience Secondary Trauma       and Compassion Fatigue

Research has showed that it is what we see, hear and smell that affects the mind of a person who                 witnesses a critical incidents or horrific crime scenes. These individuals may face vicarious             traumatization, which is caused by becoming so connected to a case that they experience symptoms              similar to PTSD. The individuals mentioned face horrific crime scenes, review pictures and videos,                      and develop secondary trauma listening to the testimony of crime victims. This Four Hour / Half-Day               class will provide a better understanding of these symptoms and reactions both physical and emotional             that may cause sleepless nights, flashbacks, and physical exhaustion that can have long-term effects on the individual. Participants will be encouraged to seek assistance in coping with the stress and trauma associated with these lines of work.






Death Notification: Delivering The Message with Compassion   and Empathy The Correct Way 

A Four-Hour / Half-Day In-Person or On-Line Class       

Law Enforcement officer often have to deliver the tragic news of an auto accident involving death                          and sometimes they have to report to a family that an officer has been killed in the line of duty.                    Research has found that 68 percent of officers admitted that death notifications were very stressful.                    The shock, denial and other intense emotions family members and friends experience when receiving                      a death notification can test even veteran officers. Officers who are called to be the bearer of bad news can benefit from special training to help those delivering and receiving this heart-breaking news. This Four-Hour/Half-Day training offers students a step-by-step procedure of making a death notification the right           way and what to expect after the notification in dealing with those who are grieving.




I Love A Cop: What Every Family Needs To Know About              The Law Enforcement Profession

This class is based on the book – I Love A Cop – What Every Family Needs To Know by Ellen Kirschman, Ph.D.    It is for family members – spouses, significant others, partners and parents of law enforcement personnel.        We talk about the myths and realities of police work and the everyday challenges facing law enforcement    officers and their families throughout their career. Law Enforcement agencies are encouraged to provide    family members with real information about the profession. As part of family orientation, this class is a great way to acknowledge how much the job will spill over into their private lives. In today’s environment, we must  not only support the officer but we must provide support for the family.




Reporting The News…Dying To Get The Story Covering                The Story, Safety Planning, and Recovering from Trauma

Like First Responders armed only with a notebook and camera, News Reporters and Journalists in                   many cases, race to the scene without contemplating the danger and long-term effects they face. News Reporters, Photojournalists, Editors and News Room Personnel are involved in the reporting of tragic             news stories on a regular basis. Reporting stories involving violence and mass tragedies can create               serious challenges for reporters, journalists and news room personnel. Most field reporters and             journalists are not prepared to deal with the aftermath of covering tragic stories. It may be days,                      weeks or months after the story airs, the reporter /journalist can develop intrusive thoughts, dreams,                  and flashbacks. A new assignment story can trigger memories of the earlier story and produce mental,  emotional and physical reactions to surface and can lead to symptoms of Post Traumatic Stress Disorder.       This Four-Hour/Half-Day class is all about managing the risks.




Two-Day Classes



Preparing for the Unimaginable: Basic Critical Incident Stress Debriefing and Acute Stress Management – The FBI Model

Critical Incident Stress Debriefing and Acute Traumatic Stress Management is a set of crisis intervention        skills that are strategically woven together to mitigate the impact of a traumatic event. It helps facilitate              the recovery process in normal people, who are having a normal to a traumatic event. This two-day class     utilizes a combination of the Mitchell Model, the Acute Traumatic Stress Management Model and the FBI     Model and is designed to teach students and support personnel how to accurately assess and effectively intervene with individuals and groups experiencing critical incident stress and trauma. At the end of the educational portion of the class, students will participate in role playing exercises and will take a written           test at the completion of the class.



Basic Peer Support Skills and Crisis Management for Law Enforcement

 A Stress Management Program and Peer Support offers assistance and appropriate support resources                   to employees when personal and/or professional problems negatively affect a person, their work       performance  or their family life. The assistance must be confidential for the employee by providing       emotional support during and after times of personal and/or professional crisis. It must promote trust             and allow appropriate anonymity. Trained team members can identify symptoms of stress and personal   conflict and provide guidance and/or referral to a professional resource. This two-day class will provide participants with the skills and tools to respond to a personal and professional crisis. The class includes an educational component along with role play exercises and a written test at the completion of the class.