Contact us now


All curriculum and classes are protected under copyright and were developed, written and produced by               Thomas Gillan, CLET, CMS, CLC  – Founder and Director of the P S U Crisis Management and Training Group  and contributing  members of the P S U Crisis Management and Training Group, Inc.

Photo by Thomas Gillan

Half-DayOne DayTwo Day
911 Operator/Dispatcher WellnessLeadership and Coaching SkillsPreparing for the Unimaginable
Haunted By Their Work: Crime SceneDe-escalation Skills and Officer SafetyBasic Peer Support Skills and Crisis Management
I Love A CopCrisis Intervention Skills
Human and Culture Diversity Training
Officer Ambush Awareness Skills
Officer Wellness, Safety and Resiliency
Correctional Officer Wellness Safety
Crisis/Hostage Negotiations Skills
A Sensible Response for Places of Worship
Violence in the Workplace
Human Trafficking Awareness

One-Day Classes

  • Leadership and Coaching Skills for First Line Supervisors

Managing police performance is an important part of policing in the 21st Century. Coaching is an important addition to a law enforcement supervisor’s arsenal of skills. Leadership starts at the top but it doesn’t stop there. Everyone in the agency can develop the skills needed to lead.  This class provides reality based principles and strategies for supervisors. If you are looking for a supervisory class that focuses on “the need-to-know and how to” rather than the nice-to-know theories, this is the class you’ve been waiting for!

  • De-escalation Skills and Officer Safety… Communication and Active Listening

 This inter-active class will help students understand how stress and conflict can affect the thought process and your decision-making abilities. Topics will include the importance of building trust in the community and communicating with the public to the inter-action with a person suffering from mental illness or a returning veteran dealing with PTSD. Communication and Active Listening Skills can help avoid the use     of force in many cases. Training in the areas of officer stress and complacency are keys to officer safety.

Photo by Jim MacMillan

  • Crisis Intervention Skills and Mental Health Education for Law Enforcement Officers

Today officers come in contact with people in crisis and suffering from mental health issues on a daily basis. Law Enforcement agencies have had to meet the growing needs of individuals from the homeless to the returning veteran struggling with PTSD. Crisis Intervention Training provides the importance of developing relationships between law enforcement, mental health professionals and the community.


Photo by Jim MacMillan

  • Human and Culture Diversity Training and Officer Safety…
    The Cost of Inadequate On-Going Training in 21st Century Policing

Law Enforcement is charged with relating to all segments of their communities in a fair and impartial manner. Effective policing takes good training not just diversity. Addressing this important issue starts  with the recruitment of a diverse agency population, on-going education, the development of community relations and officer safety.


  • Officer Ambush Awareness Skills…Lessons Learned                  

During the past few years, there has been an emerging trend in felonious officer deaths as a result of ambush confrontations with armed individuals. Not every law enforcement encounter involves an officer involved shooting and no officer is totally immune to ambushes. Officers must train to be alert and sharpen their situational awareness skills on and off duty. With the increasing proportion of police murders being classified as ambushes, education must include skills developed from lesson learned in the field. Officers must be prepared for the unexpected.


Photo by Jim MacMillan


  • Officer Wellness, Safety and Resiliency…Your Life Matters Too!  

 The Facts are in and the costs are high…The class presents a first-hand look at the reality of the law enforcement profession. From stress to trauma…PTSD to officer suicide, “This job can kill you even if no one is shooting at you.”© Law Enforcement agencies across the country are recognizing the need to provide training programs and mental health services for officers. Education and programs such as peer support and critical incident stress management are the keys that can help reduce the long-term effects of stress and trauma. From the battle- lines to the home-front, officers will be encouraged by this class to develop a personal plan for resiliency and how to assist their co-workers when a crisis hits home.

  • Correctional Officer Wellness Safety and Resiliency

One of the greatest threats to correctional officer wellness involves the stress and trauma they face as a result of their occupation. This class will take a real look at what folks call “the other inmate.” From safety issues to stress, trauma, PTSD and suicide, correctional officers have one of the toughest jobs in law enforcement.

  Photo By NIJ

  • Crisis / Hostage Negotiations Skills for the First Officers on the Scene

This class will provide the student with the basic tenets of Crisis / Hostage Negotiation Skills. A crisis situation can unfold very quickly when a patrol officer arrives on the scene. I may be necessary for the responding officer to communicate with the person in crisis. This can ‘buy or stall for time” until the Crisis/Hostage Negotiation Team arrives and gets into place. These skills are not taught in the academy or during in-service training. In today’s stressful world, these skills can be used by the officer who finds themselves in an escalating crisis situation which demands immediate assessment and response.

Photo by Jim MacMillan

  •   A Sensible Response to Safety and Security for Places of Worship

After the Mass Shooting at Mother Emmanuel AME Church in Charleston, SC, we were asked to develop a class for Places of Worship and Law Enforcement by the Charleston, SC Sheriff’s Office.   From a Verbal Threat to an Active Shooter   Safety and Security is becoming increasingly important for places of worship and Faith-based social service providers. With the steady increase in security threats to places of worship, leaders must be prepared for a variety of crisis situations. These include but are not limited to medical emergencies, domestic violence, child care protection, disruptive or violent visitors making a verbal threat to an active shooting or the use of an explosive device. It is very important that these soft targets be prepared for the worst and hope for the best.

Photo by Thomas Gillan

  • Violence In The Workplace…Awareness, Prevention and The Aftermath

According to OSHA, some 2 million American workers are victims of workplace violence each year. Violence in the workplace can strike anywhere, at any time and no one is immune. From an elementary school to the college campus. From the office boardroom to the warehouse. From the mall to a government building. Every business entity must look at assessments, prevention, intervention, protection protocols, a zero-tolerance policy and a plan to cope with the aftermath…It’s all about being prepared.

Photo The Department of Justice

  • Human Trafficking Awareness Education for Law Enforcement, Government Contractors, Non-Governmental Organizations, Victim Advocates, Social Service and Healthcare Providers, and the Hospitality / Lodging Industry

Human Trafficking is considered a form of modern day slavery and a crime against humanity. From force labor and domestic servitude to sex trafficking, victims are being forced to work for very little or no-pay and American youth are being forced into prostitution making Human Trafficking a very lucrative business and is the second largest criminal industry in the world.

Photo By U.S. Federal Govt. – HHS

Half-Day / Four Hour Classes

911 Operator/Dispatcher Wellness – Addressing Stress, Trauma and Resiliency So You Don’t Come Unplugged©

911 Operators/ Dispatchers perform a complex and stressful function. Operator/Dispatchers must be able to handle incoming calls dispatch officers, transfer calls to appropriate agencies, coordinate multiple units, and record computer requests for field units. They must provide immediate emergency care instructions to panicked, distressed and highly emotional callers and remain calm and reassuring. The stress and trauma associated with this job can be overwhelming. This class offers strategies and solutions to cope with stress and trauma. They will be provided the tools and skills needed to develop a personal plan for resiliency.

  • Haunted By Their Work…Crime Scene Investigators, Victim Advocates, Prosecutors, Defense Attorneys and Jurors May Experience Symptoms.

Research has showed that it is what we see, hear and smell that affects the mind of a person who witnesses a critical incidents or horrific crime scenes. These individuals may face vicarious traumatization, which is caused by becoming so connected to a case that they experience symptoms similar to PTSD. The individuals mentioned face horrific crime scenes, review pictures and videos, and develop secondary trauma listening to the testimony of crime victims. This class will provide a better understanding of these symptoms and reactions both physical and emotional that may cause sleepless nights, flashbacks, and physical exhaustion that can have long-term effects on the individual. Participants will be encouraged to seek assistance in coping with the stress and trauma associated with these lines of work.

Photo By Jim MacMillan


  • Death Notification: Delivering The Message with Compassion The Right Way Law Enforcement officer often have to deliver the tragic news of an auto accident involving death and sometimes they have to report to a family that an officer has been killed in the line of duty. Research has found that 68 percent of officers admitted that death notifications were very stressful. The shock, denial and other intense emotions family members and friends experience when receiving a death notification can test even veteran officers. Officers who are called to be the bearer of bad news can benefit from special training to help those delivering and receiving this heart-breaking news. This training offers students a step-by-step procedure of making a death notification the right way and what to expect after the notification in dealing with those who are grieving.

Photo by Thomas Gillan

  • I Love A Cop: What Every Family Needs To Know About The Law Enforcement Profession

This class is based on the book – I Love A Cop – What Every Family Needs To Know by Ellen Kirschman, Ph.D. It is for family members – spouses, significant others, partners and parents of law enforcement personnel. We talk about the myths and realities of police work and the everyday challenges facing law enforcement officers and their families throughout their career. Law Enforcement agencies are encouraged to provide family members with real information about the profession. As part of family orientation, this class is a great way to acknowledge how much the job will spill over into their private lives. In today’s environment, we must not only support the officer but we must provide support for the family.

Two-Day Classes

  • Preparing for the Unimaginable: Basic Critical Incident Stress Debriefing and Acute Traumatic Stress Management – The FBI Model

Critical Incident Stress Debriefing and Acute Traumatic Stress Management is a set of crisis intervention skills that are strategically woven together to mitigate the impact of a traumatic event. It helps facilitate the recovery process in normal people, who are having a normal to a traumatic event. This two-day class utilizes a combination of the Mitchell Model, the Acute Traumatic Stress Management Model and the FBI Model and is designed to teach students and support personnel how to accurately assess and effectively intervene with individuals and groups experiencing critical incident stress and trauma. At the end of the educational portion of the class, students will participate in role playing exercises and will take a written test at the completion of the class.

  • Basic Peer Support Skills and Crisis Management for Law Enforcement

 A Stress Management Program and Peer Support offers assistance and appropriate support resources  to employees when personal and/or professional problems negatively affect a person, their work performance or their family life. The assistance must be confidential for the employee by providing emotional support during and after times of personal and/or professional crisis. It must promote trust and allow appropriate anonymity. Trained team members can identify symptoms of stress and personal conflict and provide guidance and/or referral to a professional resource. This two-day class will provide participants with the skills and tools to respond to a personal and professional crisis. The class includes an educational component along with role play exercises and a written test at the completion.